Sometimes accidents happen, and fees apply where damage is sustained to our hire products:
Damages Bond fee
- We apply a Hire & Damages Bond fee of $100.00 Inc GST, applicable to all hire bookings.
- The Damages Fee will be refunded in full if all plinths are returned in the original condition.
- The refund will be made to the same credit card or bank account from which the original payment was made. Refunds will be processed within 7 days of the products being returned.
- In the instance of damage, charges of $50.00 per plinth will apply if the goods are not returned in their original state. Where the damage sustained is beyond repair, additional fees may apply
For our terms regarding payment and Purchase Orders, please read below:
- All bookings are confirmed upon either the receipt of 50% deposit, or payment made in full.
- Full payment must be processed and received prior to the date of the delivery/shipment or pick-up
- For organisations working with Purchase Orders, we accept these prior to invoicing. Full payment is due from 2 weeks of the invoice date unless requested otherwise.
If you have any questions, regarding either our Damages Bond or the payment terms, please do not hesitate to get in touch. We are happy to clarify any queries you may have.